SHIPPING & RETURNS
1. GENERAL PROVISIONS
FONS&ORIGO, a company organized and existing under the laws of Bulgaria with its registered office at 54B, blvd. Smirnenski, Sofia, 1164, Bulgaria (hereinafter “FONS&ORIGO”, “we” or “us”), offers products from FONS&ORIGO collections (hereinafter “Product(s)”) for sale directly to its customers through the site (hereinafter, the “Site”). The sale of Products on the Site is subject to these Terms and Conditions of Sale (hereinafter “Terms of Sale”).
2. INFORMATION TO CONSUMERS
2.1. The Products displayed on the Site are offered for sale to consumers only (hereinafter “You”). The purchase of the Products on the Site is permitted only to individuals who are 18 years of age or over. The Products offered for sale on the Site can be purchased and shipped only to the countries indicated on the Site.
2.3. By submitting a purchase order, You hereby accept and undertake to observe, in the performance of the contract with FONS&ORIGO, these Terms of Sale. If You do not agree with any of the terms set out in the Terms of Sale, You may not submit the purchase order for the purchase of the Products on the Site.
3. ORDER PROCEDURE AND ACCEPTANCE
3.1. For each Product offered for sale on the Site, a picture of such Product will be displayed on the Site, together with the unitary price, and additional information available. Pictures of Products are provided purely to illustrate the Product. FONS&ORIGO will not be responsible for any inadequate graphical representation of the Products offered for sale on the Site.
3.3. It is possible to correct errors in the information entered during the purchase process up to the submission of the order by following the specific Amendment Procedure indicated on the Site. Once the order is submitted You will not be able to amend or cancel it.
3.4. FONS&ORIGO reserves the right to refuse orders made by any person it considers, in its sole discretion, as not having the requirements to place a purchase order or with whom a legal dispute regarding a previous order is on-going or for any other legitimate reason, without any need to provide the reasons for the same. FONS&ORIGO reserves the right to refuse and not to process orders which, in its sole discretion, appear to be sent by dealers and/or distributors.
4.1. FONS&ORIGO invites You to check the availability of Products offered for sale on the Site at the time of purchase. Products sold by FONS&ORIGO on the Site may be subject to stock limits, and FONS&ORIGO does not guarantee that they will always be available.
5. PRICES AND PAYMENT
5.1. Prices of the Products available for sale on the Site are in Euro and Your purchases on the Site will be made in Euro.
5.2. All prices of the Products do not include applicable sales tax or shipping costs, which will be charged separately. Sales tax and shipping costs depend on the shipping destination and the type of delivery You choose during the purchase procedure. Shipping costs, as well as any other applicable taxes, will be itemized on the order check-out page, in the Acknowledgement Receipt/Order Confirmation as well as in the e-mailed invoice.
5.3. FONS&ORIGO only accepts payment by the following payment method: PayPal
5.4. The purchased Products will only be shipped after Your credit card data has been verified and FONS&ORIGO has received the charging authorization from Your bank. The charge will in any case be made only after dispatch of the Products ordered.
6.1. The Products will be dispatched to the address provided during the purchase process. For security reasons, FONS&ORIGO will not ship any order to a P.O. Box or accept any order where it is impossible to identify the individual private recipient of the order, and its address.
6.2. All purchases will be delivered by FONS&ORIGO’s selected courier service (hereinafter, “Courier”) between Monday and Friday excluding Saturdays, Sundays and local or national holidays, after the Order Confirmation is sent to You, on the basis of the indicated availability. Products will be delivered within 15 business days from the Order Confirmation. In any case, FONS&ORIGO will not be responsible for delays that are unforeseeable and/or attributable to the Courier.
6.3. In the event You do not receive the Products within 15 business days following receipt of the Order Confirmation, we invite You to contact FONS&ORIGO using the “Contact us” page. FONS&ORIGO reserves the right not to respond to any such inquiries sent after 30 days from receipt by You of the Order Confirmation.
7. CHANGES TO, AND CORRECTIONS OF, THE TERMS OF SALE AND THE WEBSITE
7.2. All changes and/or corrections mentioned above will apply only to purchase orders submitted subsequent to the date of the change or correction made by FONS&ORIGO.
8. CONFORMITY OF ORDERS
8.1. Products must be checked by You at the time of delivery to You to ensure that they correspond to the Products You ordered.
8.2.Any anomalies identified at the time of delivery, including, without limitation, any damage to the packaging, damage to the Products, missing items, non-conformity to the Products ordered, etc. (hereinafter “Damages”), must be indicated by You directly to the Courier.
8.3. FONS&ORIGO will not be held responsible for any damages, identified after the delivery. In such case the purchased product can not be returned.
9. RETURN POLICY
9.1. You are entitled to return products purchased through the Site for any reason, within 14 days from the date of receipt of the Products purchased on the Site, by following the procedure described under section 9.5 below. Products purchased online cannot be returned for a refund to FONS&ORIGO stores.
9.2. A refund will be issued to the purchaser of the Product, provided that Products are returned unused, and in the same condition in which they were delivered, with all original labels attached, and complete with all parts and accessories using their original packaging. In case the right of return is exercised for all the Products included in the same purchase order, all Products must be returned to us contemporaneously with the same shipment.
9.3. FONS&ORIGO reserves the right to inspect the Products returned and to refuse the return of those Products which do not comply with the requirements specified under section 9.2 above.
9.4. A full refund, excluding the original shipping costs, will be issued to the same means of payment used for the purchase, provided that the conditions described under section 9.2 above have been met. In case of return of Products purchased as a gift (i.e., Products shipped to a recipient different from the person who made the payment), the refund will be issued to the person who made the payment.
9.5. To return the Products to FONS&ORIGO, follow the procedure described by the Courier. In this case all the shipping costs, including the costs for returning the Products to FONS&ORIGO will be borne by FONS&ORIGO.
If You elect not to use the Courier used by FONS&ORIGO, FONS&ORIGO recommends that You insure the whole value of the Product being returned, and obtain and carefully preserve the shipping receipt and number. In this case shipping costs for returning the Products shall be borne by You and FONS&ORIGO will not be liable for refunding the price of Products which have not been received by FONS&ORIGO as a consequence of loss, theft or damage not attributable to FONS&ORIGO.
Return the Products to the following address:
Blvd. Smirnenski 54B
10. DISCLAIMER OF WARRANTY
10. FONS&ORIGO MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE PRODUCTS, THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. FONS&ORIGO DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS OF ANY KIND REGARDING THE PRODUCTS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
ANY PURCHASE IS “AS IS” AND “AS AVAILABLE” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN POLICY SET FORTH ABOVE.
11. GOVERNING LAW AND JURISDICTION
11.1. These Terms of Sale and any dispute arising out of or related to these Terms of Sale, shall be governed by the laws of Bulgaria. Any dispute arising from or connected to these Terms of Sale and any purchase contract concluded between You and FONS&ORIGO pursuant to these Terms of Sale will be submitted to the exclusive jurisdiction of the competent courts in and for the city of Sofia, Bulgaria.
11.2. If any of the provisions contained in the Terms of Sale is found to be invalid, null and void or inapplicable for any reason, such provision will be deemed to be separable and will not prejudice the validity and applicability of the other provisions.
12.1. If You have any complaints or if You need any information or assistance in relation to the Site or the purchase procedure, please contact FONS&ORIGO customer service using the “Contact us” form.
Last updated January 2017